FAQs

Our Crediton, Axminster and Okehampton stores are open Monday to Saturday 8am - 5.30pm and Sunday 10am - 4pm.

Our Whitstone store is open Monday to Saturday 8am - 5pm. 

Our Okehampton Forecourt is open Monday to Friday 6:30am - 9pm and Saturday & Sunday 7am – 9pm.

Our Crediton Cafe is open Monday to Saturday 9am - 4pm and Sunday 10am - 3pm.

All stores are open on selected bank holidays.

We stock a large range of products both online and in our stores. Please Contact Us if there is something you can’t find on our website or that is showing as unavailable as we may be able to order it for you from our suppliers. 

We also offer a range of agricultural items delivered direct from our supplier to your address such as heating oil, diesel, animal feed and more. Please get in touch if you would like to place an order. 

Yes, we do. Gift vouchers are available online or in store in £5, £10 and £20 denominations. 

Gift vouchers can only be redeemed in store. 

Unfortunately, we don’t currently offer this service online.

However, if you choose to use our Click & Collect service you can book your order to your Mole Avon account at the point of payment in store. 

You can reset your password by clicking on the ‘Forgotten your password’ link on the log in / register page.

Once you’ve entered your email address, we will send you an email with a link to be able to reset your password.

Yes, when selecting your delivery option you can choose which of our Country Stores you would like to collect your order from.

If ordered before 4pm we aim to have your order ready to collect in your chosen store the next working day after 9am.

You will have 7 days from your chosen collection date to collect your order. 

Should you need longer than your collection date, please Contact Us. 

Delivery charges depend on the size and weight of your order. 

Please visit our Delivery page for more information. 

You can return items to us, providing they are in line with our Returns policy. 

We do not currently offer free returns. 

Yes, once logged in to your account you can add new addresses to your address book. Unfortunately, you can’t split orders to multiple addresses, so you will need to create a new order for each address you would like to send to.

You can amend or cancel your order anytime before your order is despatched. You can do this by contacting us either via 01363 720757 or web@moleavon.co.uk.

Please have your order details ready including the order number from your confirmation email.

Yes, you will receive a confirmation email within one hour of placing your order.

You can pay online via Visa, Mastercard, Maestro and Electron cards, Google Pay and Apple Pay.

If you are struggling to pay for your order, please contact us via 01363 720757 or web@moleavon.co.uk with your order details.

Please note we do not accept American Express or Paypal.