FAQs







GeneralI can’t find the product I’m looking for?

Our website stocks only a selection of products from our Country Stores in Axminster, Crediton and Okehampton. Please Contact Us if there is something you can’t find on our website as it may be available in store.

We also offer many Agri Sales products and services direct to your home and farm, visit our Agri Sales page to read more about the range of products available and how to order.

What are your opening hours?

Our Country Stores are open Monday to Friday 8am - 5.30pm, Saturday 8.30am - 5pm and Sunday 10am - 4pm.

The Mole Avon Forecourt is open Monday to Friday 7am - 9pm and Saturday & Sunday 8am – 9pm.

Our Town & Countrywear shop in Crediton is open Monday to Saturday 9am - 5pm.

All stores are open on selected bank holidays.

Do you sell gift vouchers?

Yes, we do. Gift vouchers are available online or in store in £5 and £10 denominations. If ordering online, your gift vouchers will be sent to your billing address.

How much do you charge for delivery?

Please visit our Delivery & Returns page to learn more about our delivery charges.

Can I collect my order in store?

Yes, when selecting your delivery option you can choose which of our Country Stores you would like to collect your order from. For more information please visit our Delivery & Returns page.

Click & CollectCan I have my order sent to an address other than my home address?

Yes, once logged in to your account you can add new addresses to your address book. Unfortunately, you can’t split orders to multiple addresses, so you will need to create a new order for each address you would like to send to.

Delivery & ReturnsDo you offer refunds?

Please visit our Delivery & Returns page to learn more about our returns policy.

Ordering OnlineHow long does it take for my order to be ready to collect?

If ordered before 4pm we aim to have your order ready to collect in your chosen store the next working day after 9am. You will receive an email when your order is ready to be collected. For more information please visit our Delivery & Returns page.