Refund/Returns Policy

If you wish to return an item that you purchased online, please fill out the below form and mail it and the products you wish to return to Online Returns, Mole Avon Trading LTD, Joseph Locke Way, Crediton, EX17 3FD.

Please be aware to recieve a refund at receipt value you must:

  • Provide proof of purchase for the items being returned (your receipt transaction number).
  • Return the item/s within 28 days of being purchased.
  • Return the item/s in a resellable condition with its original packaging unless faulty.

Goods returned under manufactures warranty may be returned to the manufacture/supplier for assessment. If the item is deemed faulty it may be repaired or replaced or a refund given. If the item is stated as misused charges may apply.

Please note there are some items which can not be exchanged or refunded (unless faulty) due to being perishable or for health & safety or hygiene reasons. This includes animal food, animal health products, vaccines and safety rider wear.

Please contact us at or ring 01363771935 if you are unsure.

This does not affect your usual consumer statutory rights.

Returns Form
Open Here

No Receipt? No Problem

If you cannot provide your receipt transaction number, please contact with a copy of your bank statement containing the purchase with the products you would like to return, your Web Order Confirmation Email, pictures and a description of the item/s you would like to return, and we will get back to you within 36 hours stating if it is possible to return your item/s.