Price Match FAQ's

What Prices do we match?

We match prices publicly available to all customers, based on those displayed in a shop or on the competitors own website.

The price has to apply to an identical individual product including (make, model, size, colour) and must be in stock on the competitors website or in-store.

We must be able to verify the lower price being offered by the competitor to our satisfaction.

The price being matched must include all taxes (including VAT), postage and packing charges as applicable.

We reserve the right to withdraw or adjust this Price Match Guarantee at any time.

 

Where do we Price Match?

We price match any in-store / online competitors within a 10-mile radius of our Country Stores, with prices including postage and packing charges where applicable.

Our competitors must trade on the same basis as us, with premises within 10 miles and be freely open to the public in the UK.

They should carry a reasonable range of goods in stock for you to buy and take away, with clearly displayed prices.

Their websites must trade under the same brand and on the same basis as their stores.

 

Do we price match Bundles, Special Offers or Sale Products?

We don't price match our competitors bundles, special orders, or clearance sale prices on products.

Special orders are when a product isn't in both our, and our competitors' normal product range.

We don't match special prices only available to certain customers (such as negotiated prices or prices for groups like account holders or shareholders).

We don't match prices only available via 3rd party websites, or with voucher codes.

 

Do we Post Purchase Price Match?

We will price match the difference in price in a product up to 7 days after the inital purchase, via a refund. 

 

What products don't we Price Match?

  • Cafe
  • Food & Drink
  • Dry Cleaning
  • Heating Fuel
  • Petrol & Diesel
  • Direct Orders
  • Gift Vouchers / Promotional Codes
  • Direct Orders From 3rdParties (Including Ear Tags)
  • Any Purchases From Our Forecourt In Okehampton
  • Any 3rd Party Concessionary Partners Such As The Sandford Gate Milk Co.